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Observatory / Mobiles Services

The mobile services observatory for Q3 2014

Last update 6th November 2014

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Click here to download revenue and traffic figures from the French telecommunications market observatory:

Unless otherwise stated, indicators are in million units.

1. National Report

2.1 Metropolitan Report (Total customers segmentation and total active customers)

2.2 Metropolitan Competition Report

2.3 Metropolitan Competition Report

2.4 Metropolitan Residentiel Market

2.5 Metropolitan Residentiel market (MVNO Market Shares)

3.1 Overseas Report: DOM, Saint-martin, Saint-Barthélémy, Saint-Pierre-et-Miquelon

3.2 Overseas Report: Antilles-Guyane

3.3 Overseas Report: Reunion, Mayotte


Total SIM cards: Total SIM cards registered with an operator's Home Location Register (HLR) at the date in question. So, for business clients, each line is considered as a post-paid contract. Post-paid cards are those whose service is invoiced regularly (packages, metered offers, blocked accounts, etc.). By default, any non-post-paying client is considered to be a pre-paying client.

MtoM SIM cards: number of SIM cards employed only for remote machine-to-machine communications i.e. for uses other than person-to-person communications, messaging or access to Internet (remote management equipment, terminals and servers, fixed or mobile). These cards are for example used for tracking objects and tools (fleets of vehicles, machinery, etc...), for updating of data purposes (surveys at distance of meters, sensors...), for the identification and monitoring of all kinds (alarms, remotely actions,...), the list of those uses where communication is of "machine to machine" is not limited. Are taken into account the SIM cards on "machines", whether the communication was be done only upstream (calling), only in reception, or in both directions.

Internet SIM cards: number of SIM cards sold by mobile operators (flat rates or prepaid cards), to be used solely for accessing the Internet (PCMCIA cards, 3G/3G+ USB keys). These cards cannot be used to make voice calls.

Gross sales: total SIM cards at the end of the quarter which are registered with the HLR during the quarter. They exclude migrations: pre-paid to post-paid migration corresponds to clients asking their operator to replace their pre-paid offer in force at the beginning of the quarter with a post-paid offer; conversely, post-paid to pre-paid migration corresponds to clients asking their operator to replace their post-paid offer in force at the beginning of the quarter with a pre-paid offer.

Cancellation: Total SIM cards at the beginning of the quarter whose registration in the HLR was deleted during the quarter. Modifications to the registration in the HLR are not cancellations. So, this definition does not cover changes in offers within a line, or pre- to post-paid migrations or post- to pre-paid migrations, or service suspensions.

Penetration rate: Penetration rate: it is obtained by dividing the total number of clients by the population. The reference population is 1rst January of the year N-1 published by INSEE on the 1rst January of the year N. The reference population in 2014, from estimates published in January 2014 (and therefore of the population for January 1rst, 2013), includes a metropolitan population 63 659 608 people, to which is added, for the DOM and the COM, a population of 153 2,123 people (1 088 747 people for the Antilles-Guyana area, 1 058 065 for Reunion-Mayotte area, and 6 311 for Saint Pierre and Miquelon.

Customers not under commitment contract: a client under a commitment contract is any client having taken out or renewed a contract (out of all or part of the contracts related to mobile service) for a minimum period not having expired at the date in question. A client not under commitment contract is any client not having a contract.

Total active customers: the number of active clients equals to all post-paid customers under contract and pre-paid customers under contract having made or received a telephone call, whether free or paid, sent a SMS, MMS or used a multimedia (e-mail, etc.) service during the past three months (not including incoming SMS).

The number of ported numbers is calculated as half of the volume of numbers of "in" porting and "out" porting done by all operators. "In" porting is considered to be an effective porting from the receiving operator's point of view. "Out" porting is an effective porting from the donor operator's point of view.


- Metropolitan mobile network operators : Orange SA, Société Française du Radiotéléphone (SFR), Bouygues Telecom, Free mobile.
- Overseas mobile network operators: Orange Caraïbe, Orange Réunion, Société Réunionnaise du Radiotéléphone (SRR), Digicel AFG, SAS SPM, Dauphin Telecom, Outremer Telecom.
- Mobile Virtual Network Operators independent of mobile network operators active on the quarter.